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IT Support

Cyberkite - Simply the best small business partner for casual remote IT & Cybersecurity support in Australia.

Please review the Booking reminders. If you need a longer session, enter duration in booking form Session Duration text field. 

Install support apps

We may ask you to use or install one of the following meeting and/or remote support apps for some of your sessions. You only need to install it once, and ask us for assistance if needed.

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Google Meet - our meeting app

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The meetings are held using Google Meet app or a simple phone call and Cyberkite staff and you can share the screen for basic support sessions on Google Meet if needed. When you book an appointment you will receive a Google Meet meeting link in the calendar invite. 

 

No installation of software is required on Computers. On Tablets you just need to install the Google Meet app. If you have never used Google Meet for a meeting select button below on joining on a computer or mobile device.

 

If for some reason Google Meet doesn't work then we may ask you to install & use Zoom app

 

Remote support apps

 

We may also use a number of remote support tools below if needed as mentioned below. They allow us with your permission to fix or setup things on your on your computer. 

Instructions to open Quick Assist on Windows computer for a short IT Support session.

Instructions on how setup & open ZOHO Assist on all operating systems if we need to do a more involve IT Support session. 

Chrome Remote Desktop app is our primary remote support tool for Chromebook and other operating systems. 

Testimonials

Leave us review on Google

"Really Really Good Service. We have used quite a few IT providers over the years but Cyberkite is by far the most responsive, reliable and knowledgeable. We had them recently assess damage to a couple of Apple Devices for insurance purposes and he was both helpful and a fast service." Read more

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Samuel (EcoResults, Seaford, AU)

View this review on Google

Disasters & Pandemics IT support

In today’s world, disasters—whether natural, manmade, or health-related—are becoming more frequent and unpredictable. From the global challenges of the COVID-19 pandemic to natural disasters like bushfires and floods, and even manmade crises, small businesses face increasing uncertainty.

 

Cyberkite is committed to supporting businesses in Australia through these challenging times. Our expert team provides guidance and assistance to help ensure your IT assets remain resilient and secure, protecting your data and systems during crises.

 

As we look to the future, we understand that the nature of disasters and pandemics will continue to evolve, and we’re here to help you adapt. With our specialized support, you can focus on what matters most—keeping your business running smoothly, even in times of uncertainty. Trust Cyberkite to be your reliable partner when you need it most.

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Types of possible disasters and pandemics: 

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  • Regional or national or global virus pandemics

  • Volcanoes

  • Earthquakes

  • Bushfires

  • Flooding

  • Tornadoes

  • Cyclones

  • High Winds

  • Cyberattacks

  • Toxic Spills

  • Nuclear weapon attack

  • Conventional weapon attack

  • War

  • Pestilence

  • High Temperatures

  • Others

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What we offer well before and after a disaster or pandemic: 

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  • Guidance with setting up better IT & Cybersecurity policies and procedures to deal with pandemics and disasters

  • Improving your small business IT & Cybersecurity resilience in face of most disasters

  • Guidance on setting up improved IT Risk Assessment to account for more possibilities & help implement improvements

  • Assist with better IT & Cybersecurity maintenance to help when disaster or pandemic strikes. 

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What we offer during a disaster or pandemic: 

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  • Ongoing urgent remote IT Support nationally

  • Ongoing urgent onsite IT Support in Greater Melbourne or Victoria (additional charges like travel & accomodation). If legally accessible during a disaster or pandemic. 

  • Guidance on IT safety & alternatives

  • Guidance on cybersecurity during a disaster

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