YOUR PRIVACY

 

Last updated:  30 April 2021

 

At Cyberkite, we are committed to protecting your privacy as a client using our services. We use the information we collect about you to improve the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles at all times. Please read our privacy policy below carefully.

 

INFORMATION WE COLLECT FROM YOU

 

In the course of using of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses and support queries (together ‘Personal Data’).

 

Our services are not directed to persons under 16 and we do not knowingly collect Personal Data from anyone under 16 unless authorised by a parent or guardian. If we become aware that a child under 16 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.

 

You can review, correct, update or delete your Personal Data at any time by contacting us directly and requesting the information we may have on file for you. We want to keep our Personal Data up-to-date and are required to do so, so we may ask you to review your Personal Data from time to time.

 

HOW WE USE YOUR INFORMATION

 

Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, diagnosing problems and discussing issues with you, measuring customer satisfaction, and providing information about services to assist you further.

 

Marketing communications are only sent to you if you have requested, subscribed or given us your email to receive them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

 

Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our services, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

 

STORAGE AND SECURITY OF YOUR INFORMATION

 

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected in our locked filing cabinets with restricted access or, where we input your information into our electronic filing systems, it is stored on our secure servers from unauthorized use or access. Credit card information is encrypted before any transmission and is not stored by us on our servers.

 

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

 

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

 

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

 

SHARING YOUR INFORMATION WITH THIRD PARTIES

 

We do not and will not sell or deal in Personal Data or any customer information.

 

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law.

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Sharing Information with Third Party Payment Gateways

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Cyberkite uses third party payment gateways to process the payments made by customers on the Cyberkite.com.au or Cyberkite.au website. 

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By choosing to purchase products and/or services from Cyberkite.com.au or Cyberkite.au you agree that we will pass only relevant information to the payment gateways for the purpose of processing your payment if you choose a particular payment option. 

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Cyberkite uses the following third party payment gateway(s) for payments made on the Cyberkite.com.au and Cyberkite.au website: Stripe

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Sharing information with Distributors, Suppliers & Vendors

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Cyberkite has signed agreements with distributors, suppliers or vendors to dropship products or services from Cyberkite.com.au or Cyberkite.au to you. Cyberkite does not stock the products. They are stocked with the distributors, suppliers or vendors and are delivered to you to your physical address as physical products or digital products sent to your email address. 

 

By purchasing products or services from Cyberkite you agree to have only relevant information sent to the distributors, suppliers or vendors for the purpose of provision of products and/or services you purchase from Cyberkite.

 

DISCLOSURE OF YOUR INFORMATION

 

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of our business, our customers or third parties.

 

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

 

CHANGE IN PRIVACY POLICY

 

As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and in accordance with changing privacy legislation or regulation. We will notify you if there are any material changes to our Privacy Policy and provide you with the updated version in the event of any material change to this Privacy Policy.

 

CONTACT US

 

If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us via the Contact Us Form and we will respond within 48 hours.

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GDPR Privacy Compliance (EU)

​Last Updated: 7/10/2024

 

At Cyberkite, we are committed to ensuring that your privacy is protected and that we comply with the European Union's General Data Protection Regulation (GDPR). This section outlines how we handle personal data for individuals in the European Economic Area (EEA).

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1. Data Controller

Cyberkite (ABN: 78346678744) is the data controller responsible for your personal data. For any GDPR-related inquiries, you can contact us at:

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• Contact Us Form (no email provided for preventing spam)

• Address: Melbourne, Victoria, Australia (exact address not listed for our safety but you can request it)

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2. Personal Data We Collect

We collect personal data that is necessary to provide our services, which may include:

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• Identification data: Name, address, phone number, email address

• Technical data: IP address, browser type, operating system

• Interaction data: Information about your usage of our website and services

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3. Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

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• Consent: You have given us clear consent to process your data for specific purposes.

• Contract: Processing is necessary to fulfill a contract with you or take steps before entering into a contract.

• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these are not overridden by your rights.

• Legal Obligation: Processing is necessary to comply with our legal obligations.

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4. Your Rights

As an EEA resident, you have the following rights under GDPR:

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• Right of Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You have the right to correct any inaccuracies in your personal data.

• Right to Erasure: You can request that we delete your personal data, under certain conditions.

• Right to Restrict Processing: You can ask us to limit the processing of your personal data.

• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.

• Right to Object: You can object to the processing of your data for direct marketing purposes.

• Right to Withdraw Consent: If we are processing your data based on consent, you can withdraw your consent at any time.

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To exercise any of these rights, please contact us using the information provided above.

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5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

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6. Data Transfers Outside the EEA

If we transfer your personal data outside the EEA, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses approved by the European Commission.

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7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

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8. Complaints

If you believe that we have not complied with GDPR regulations concerning your personal data, you have the right to lodge a complaint with your local data protection authority.

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